FAQs

Welcome to Melanin On Me! Here are some frequently asked questions to help you with your shopping experience.

Ordering

Q: How do I place an order? A: Browse our collections and select the items you’d like to purchase. Choose your size and quantity, then click “Add to Cart.” Once you’re ready, proceed to checkout and follow the prompts to complete your order.

Q: Can I change or cancel my order after it’s been placed? A: If you need to change or cancel your order, please contact us as soon as possible at [customer service email]. We will do our best to accommodate your request, but please note that once an order has been processed, it may not be possible to make changes or cancellations.

Shipping

Q: Do you ship internationally? A: Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. Please refer to our Shipping Policy for more details.

Q: How long does shipping take? A: Shipping times vary based on your location and the shipping method chosen at checkout. Domestic orders typically take 5-7 business days, while international orders can take 10-20 business days.

Q: How can I track my order? A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Products

Q: What materials are your products made from? A: Our products are made from high-quality, durable fabrics that ensure comfort and longevity. Specific material details can be found in the product descriptions on each item’s page.

Q: Do you offer custom printing services? A: Yes, we offer custom printing services for personalized apparel. You can create your own designs or choose from our templates. Visit our Custom Printing page for more information.

Sizing

Q: How do I know what size to order? A: Please refer to our Size Guide, available on each product page, to help you determine the best fit. If you’re still unsure, feel free to contact our customer service team for assistance.

Returns and Exchanges

Q: What is your return policy? A: We accept returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and in their original condition. Please visit our Return Policy page for detailed instructions on how to process a return or exchange.

Q: How long does it take to process a return? A: Once we receive your returned item, please allow 5-7 business days for processing. You will receive an email confirmation once your return has been processed.

Payment

Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Contact Us

Q: How can I contact customer service? A: You can reach our customer service team via email at [customer service email] or by filling out the contact form on our Contact Us page. We aim to respond to all inquiries within 24-48 hours.

Q: What are your customer service hours? A: Our customer service team is available Monday through Friday, from 9 AM to 5 PM (EST).

If you have any other questions or need further assistance, please don’t hesitate to reach out to us. Thank you for choosing Melanin On Me!